If some or all your files are not syncing between your computer and My Drive, you can try to fix the problem. Here are some general problems you might see: Some ways you can resolve these types of error include: Restart Drive for desktop Disconnect and reconnect your account
Fix error messagesYou don’t have enough storage
You need enough Google and local storage to sync files. Local storage includes your hard drive and any other removable devices (USBs, external hard drives, etc.) that you use. If you don’t have enough Google storage, free up space or get more storage from Google One. If you sync changes to a file you don’t own and the owner doesn’t have enough storage, the changes won’t sync. To sync changes, reach out to the file owner to either transfer ownership or ask them to manage their storage. If you don’t have enough local storage, free up space. You don't have permissions to sync files
You don’t have sufficient Google Drive permission to sync changes you’ve made. To sync these files, contact the owner of the file or folder you want to sync and request access. If the file or folder is in a shared drive, contact the shared drive’s admin or manager for access. Your computer won't allow you to sync files
Drive for desktop needs permission from your computer to sync files. To sync these files, give full disk access or Apple Photos access by changing your Security & Privacy settings in System Preferences. You can also check permissions on the file. Files are too large or too small
These items can’t be backed up to Google Photos:
If your file is too large, you can:
If your file is too small, you can:
If you moved the Google Drive folder to a new place on your computer
If you renamed your Google Drive folder
If you deleted the folder you are mirroring your My Drive to
If you don’t want to sync that folder anymore
After you locate your missing folder, it will take some time for Drive for desktop to complete.
Changes can’t be synced because the file has been deleted or moved to trash in Drive web. To sync changes, restore the item from Drive trash. If the item isn’t in trash, you can remove it from the syncing folder and add it back. If you don’t want to sync changes and want to resolve the error, delete the file from your computer.
Changes can’t be synced because the file may have been deleted or moved to trash on your computer. To sync changes, restore the item from your computer’s trash.
The Google file you’re trying to upload may be invalid. To resolve the error, delete the invalid .gdoc file on your computer. Fix a corrupted directory on Mac
Important: You need to be an administrator for your computer and enter your computer password to complete these steps. If you use Drive for desktop on MacOS Mojave or High Sierra, permissions required to sync Drive files can get corrupted. To resolve this issue:
Some reasons your account won't load include:
To load your account: Send feedback
Send an error report to Google
Step 2: Post the Report ID to the Google Drive Help forum
Important: Don't post any personal information on the forums, such as email address, phone number, or financial information.
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