Which two operations can help prevent a mobile device from being tracked without permission

proper order of the first three steps in the installation of a power supply? ITE Final Exam v6 002 o Steps 1, 2, 4 o Steps 1, 3, 2 o Steps 1, 4, 3 o Steps 2, 3, 4 65. Which two operations can help prevent a mobile device from being tracked without permission? (Choose two.) o Turn off the GPS when not in use. o Use a VPN connection whenever possible. o Set the device to not store credentials. o Set the device to connect only to known WiFi networks. o Disable or remove apps that allow connections to the GPS. 66. What is a characteristic of a computer power connector? o A Molex power connector supplies power to a motherboard. IT Essentials (ITE v6.0) Final Exam Answers 100% Full Update 2016 WWW.CCNA-v5.Net CCNA 5 Page 15 o A Molex connector and a SATA connector can be used on the same drive at the same time. o A SATA power connector is used to connect to a hard disk drive or an optical drive. o An ATX main power connector supplies power to a video adapter. 67. Which expansion card can assist in troubleshooting a computer problem when no video is available? o BIOS card o advanced graphics card o USB expansion card o POST card 68. Which two PC settings can be configured using the BIOS setup utility? (Choose two.) o POST o virtualization support o allocation of memory to applications o enabling device drivers o boot sequence 69. What factor should be taken into consideration more with laptops than with desktops? o environmental control o loose cables o short circuits o unseated adapter cards 70. What are three benefits of computer preventive maintenance? (Choose three.) o elimination of the need for repairs o improvement in data protection o extension of the life of components o reduction in the number of equipment failures o time savings for technicians making repairs o improvement in RAM access time 71. Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously? o identification of the problem o implementation of the solution IT Essentials (ITE v6.0) Final Exam Answers 100% Full Update 2016 WWW.CCNA-v5.Net CCNA 5 Page 16 o documentation of the problem and its solution o preparation of a plan of action 72. A computer user complains of a computer that freezes up after about five minutes of use. The technician checks the computer BIOS to see if there might be a configuration problem that is causing the computer to behave consistently in this manner. While the technician is reviewing the information, the computer once again freezes. What is the probable cause of the computer problem? o The BIOS is corrupt. o The hard drive is failing. o The CPU fan is not functioning. o The CMOS battery has failed. 73. Why is a full format more beneficial than a quick format when preparing for a clean OS installation? o A full format is the only method of installing Windows 8.1 on a PC that has an operating system currently installed. o A full format will delete files from the disk while analyzing the disk drive for errors. o A full format will delete every partition on the hard drive. o A full format uses the faster FAT32 file system, whereas a quick format uses the slower NTFS file system. 74. What is the default file system used during a fresh installation of Windows 7? o NTFS o HPFS o FAT16 o FAT32 75. What is the first step an administrator should take when splitting a single partition into multiple partitions? o Format the partition. o Assign a drive letter to the partition. o Extend the partition. o Shrink the partition. 76. A user notices that some of the programs that are installed before upgrading Windows to a new version no longer function properly after the upgrade. What can the user do to fix this problem? o Use the System Restore utility. IT Essentials (ITE v6.0) Final Exam Answers 100% Full Update 2016 WWW.CCNA-v5.Net CCNA 5 Page 17 o Update the driver for the graphics card. o Run the programs in Compatibility Mode. o Use the recovery partition to reinstall Windows. 77. After a Windows operating system has been installed, which program would a technician use to select the programs that will run at startup? o Ntldr o Regedit o Msconfig o Task Manager 78. Which type of network spans a single building or campus and provides services and applications to people within a common organizational structure? o PAN o WAN o LAN o MAN 79. What are the four layers in the TCP/IP reference model? o application, presentation, internet, network access o application, transport, network, data link o application, transport, internet, network access o application, presentation, session, transport o physical, data link, network, transport 80. A user wants to map a network drive on a PC that is named “WORK2” and runs Windows 7. The name of the shared resource the user wishes to map to is called “installs” and is located on a workstation called “WORK1”. What would be the correct path for mapping the network drive? o \\ username\WORK2\\installs o \\username\password/WORK1/installs o // WORK2/installs o \\work1\installs o \\username\Work2\installs o \WORK2|installs 81. A customer who travels frequently wants to know which technology is the most suitable for being connected to the corporate network at all times at low cost. Which network technology would a network administrator recommend? IT Essentials (ITE v6.0) Final Exam Answers 100% Full Update 2016 WWW.CCNA-v5.Net CCNA 5 Page 18 o satellite o ISDN o cellular o microwave 82. What is the difference between cloud computing and a data center? o A data center provides access to shared computing resources, wheras a cloud is a private on-premise facility that stores and processes local data. o Cloud computing solutions are network resources and services provided to the clients through the use of services from data centers. o The data center makes use of more devices to process data. o Data centers require cloud computing but cloud computing does not require data centers. 83. A user complains about being unable to connect to the wireless network. Which two actions should be part of troubleshooting the wireless connection? (Choose two.) o Verify that the laptop is plugged into an electrical outlet. o Reconfigure TCP/IP settings on the laptop. o Reinsert the laptop battery. o Try moving the laptop to different places to see if a signal can be detected. o Verify in the laptop software whether any wireless networks are detected. 84. A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem? o The NIC driver is out of date. o The operating system is not compatible with the remote sites. o The TCP/IP protocol stack is not loaded. o The default gateway is not set. 85. An ISP help desk technician receives a call from a customer who reports that no one at their business can reach any websites or get their e-mail. After testing the communication line and finding everything fine, the technician instructs the customer to run nslookup from the command prompt. What does the technician suspect is causing the customer’s problem?

Last Updated on June 14, 2021 by Admin

IT Essentials 7 – IT Essentials 7.0 Practice Final Ch 10 – 14 Exam Answers 2020 2021 correct 100%

Cisco Netacad ITE v7 – IT Essentials (Version 7.00) – IT Essentials 7.0 Practice Final Ch 10 – 14 Exam Answers 2020 2021

enabling app access to the root directory
not properly creating or maintaining sandboxing features
allowing the user interface to be extensively customized
improving device performance

enabling features that are disabled by a cellular carrier

Answers Explanation & Hints:

Rooting and jailbreaking mobile devices allows customization of the OS which enables user and app access to the root directory. In addition, rooting and jailbreaking may cause a device to not properly create or maintain sandboxing features. Both of these can create security risks to the device. The three incorrect options are all considered potential benefits of rooting and jailbreaking mobile devices

Execute a factory reset once a month to remove all unidentified malicious software.
Back up user data on a regular basis.
Password protect iTunes or Google Play accounts.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Ensure that the operating system software and applications contain the latest updates.

Unmount all unused disk partitions.

Answers Explanation & Hints:

To help secure and protect the software and data on mobile devices, it is a best practice to do frequent backups. Another best practice is to ensure that all patches and updates are applied to software and applications. Patches and updates usually fix vulnerabilities as well as introduce new features.

The airplane mode is turned on.
An app is using too many resources.
An app is not compatible with the device.
The device is roaming between call towers.
The display is set to a high level of brightness.

The device is connecting over a VPN.

Answers Explanation & Hints:

Quick battery draining is most likely caused by roaming between call towers, a display that is set to a high level of brightness, or apps that are using too many resources. If an app is not compatible with the device, the device OS will freeze. If the operating system has encountered an error, the device will fail to respond.

IT Essentials 7 – IT Essentials 7.0 Practice Final Ch 10 – 14 Exam Answers 01
IT Essentials 7 – IT Essentials 7.0 Practice Final Ch 10 – 14 Exam Answers 001
IT Essentials 7 – IT Essentials 7.0 Practice Final Ch 10 – 14 Exam Answers 02

Turn off the GPS when not in use.
Use a VPN connection whenever possible.
Set the device to not store credentials.
Set the device to connect only to known WiFi networks.

Disable or remove apps that allow connections to the GPS.

Answers Explanation & Hints:

Device tracking relies on GPS function. Turning off the GPS when not in use and disabling or removing apps that use the GPS function may prevent a device from being tracked.

- LCD screen
- camera
- CPU
- media player
  
  Answers Explanation & Hints:
  The LCD screen consumes the most power on most mobile devices. The CPU, camera, and media player use power, but less extensively than the LCD screen does.

Disk Utility
Deja Dup
Disk Error-Checking

System Restore

Answers Explanation & Hints:

The Mac Disk Utility allows an administrator to configure automatic disk backups. The Deja Dup tool is a tool built into the Linux OS for backing up data. Disk Error-Checking is a Windows tool for checking the integrity of files and folders. The System Restore tool is a Windows tool for allowing an administrator to roll back the operating system to a previous configuration.

IT Essentials 7 – IT Essentials 7.0 Practice Final Ch 10 – 14 Exam Answers 002

It allows an administrator to change the MAC address of the PC in order to receive another IP address from a DHCP server.
It allows an administrator to specify the IP address of a DHCP server when a PC is having trouble receiving an IP address dynamically.
It allows an administrator to choose a secondary network interface card (NIC) for the PC to use if it is having difficulty contacting a DHCP server.

It allows an administrator to configure an alternative IP address for the PC to use if it is unable to contact a DHCP server.

Answers Explanation & Hints:

The Windows Internet Protocol Version 4 (TCP/IPv4) Properties window includes an Alternate Configuration tab which allows an administrator to configure an alternative IP address for the PC to use if it is unable to contact a DHCP server.

IT Essentials 7 – IT Essentials 7.0 Practice Final Ch 10 – 14 Exam Answers 03

Reinstall the correct drivers.
Use the msconfig command to adjust the startup settings for the program.
Run Windows Startup Repair.
Run sfc/scannow in Safe Mode.

Answers Explanation & Hints:

Two possible solutions to a reported missing or corrupt are to register the DLL file using the regsvr32 command or restart the computer in Safe Mode and run sfc/scannow . Windows Startup Repair is used solve Windows startup problems. Adjusting the program startup settings by using msconfig is applicable only to programs that start correctly. Drivers relate to hardware, not to programs.

The index service is not running.
The computer has a virus.
An update has corrupted the operating system.
The UAC has been turned off.
The user has breached the user security policy.

The CPU needs to be upgraded.

Answers Explanation & Hints:

If a computer locks without an error message, hardware or software could be the issue. Problems could include the following:The CPU or FSB are set incorrectly on the motherboard or in the BIOS. The computer is overheating. An update has corrupted the operating system. The RAM is failing or a RAM module is failing. The hard drive is failing. The power supply is failing.

The computer has a virus.

Restore BOOTMGR using the Windows Recovery Environment.
Run virus removal software.
Run chkdsk /F /R from the recovery console.
Run the bootrec /fixboot command.

Use the last known good configuration to boot the computer.

Answers Explanation & Hints:

The message “BOOTMGR is missing” could be a symptom of a missing or damaged BOOTMGR, a Boot Configuration Data file missing or damaged, a boot order not set correctly in BIOS, a corrupted MBR, or a failing hard drive. Because the OS cannot be located to start, the fix cannot be done using a regular command.

Which process can the technician use to check and repair the MBR?
Run the sfc command.
Run the chkdsk command.
Run the bootrec command.

Boot the workstation in Safe Mode.

Answers Explanation & Hints:

The bootrec command can be used to repair and troubleshoot MBR issues. The chkdsk command can be used to check the integrity of files and folders by scanning the hard disk surface for physical errors. The sfc command can be used to verify and replace important Windows system files.

The browser had crashed after accessing the website.
The Credential Manager will only store system passwords.
The website visited placed a cookie disallowing the storage of the password.

Web credentials are not saved for sites accessed by browsers other than Explorer and Edge.

Answers Explanation & Hints:

Windows Credential Manager will only store passwords for websites that are visited using Explorer or Edge. Credentials created with other browsers must be managed from within the browser software.

Shrink the existing partition and create a new partition from the unallocated space.
Delete the existing partition and create two new partitions.
Reinitialize the disk and create new partitions.

Delete the existing partition and format the disk with two new partitions.

Answers Explanation & Hints:

Use Disk Manage r to shrink the size of the existing partition. This creates unallocated space that can be used to create a new partition without loss of data on the existing partition.

regedit
regsvr32
dism
sfc

Answers Explanation & Hints:
The administrative command line tool regsvr32 in Windows 10 can be used to register and unregister .dll files and ActiveX controls in the Registry.

Adjust the default gateway IPv4 address on the laptop.
Implement an Alternate Configuration IPv4 address on the laptop.
Modify the DNS server IPv4 address on the laptop.

Modify the proxy settings used on the laptop.

Answers Explanation & Hints:

By setting up an alternate IPv4 address on the laptop, the user will be able to move between a network with DHCP and another network that requires a static IPv4 address.

Use the last known good configuration to boot the computer.
Change the boot order in the UEFI/BIOS settings to select the drive that has the operating system installed as the first boot device.
Run the command chkdsk .

Boot the computer in Safe Mode and run sfc / scanno w .

Answers Explanation & Hints:

The first thing the technician should do when addressing an “Invalid Boot Disk” error message is to ensure that the boot order in the UEFI/BIOS settings is set to drive that has the operating system installed as the first boot device.

IT Essentials 7 – IT Essentials 7.0 Practice Final Ch 10 – 14 Exam Answers 04

Answers Explanation & Hints:

Linux Shell Script is .sh Linux Shell Script uses a file extension of .sh. Windows Batch File uses a file extension of .bat. PowerShell uses a file extension of .ps1. Python uses a file extension of .py. JavaScript uses a file extension of .js. VBScript uses a file extension of .vbs.

hard disk drives
solid state drives
RAM
cache
CPU registers

Answers Explanation & Hints:
Persistent data is data stored on an internal or external hard drive, or an optical drive. Data is preserved when the computer is turned off.

Level two technicians are usually more knowledgeable about technology than the level one technicians are.
Level two technicians prepare a work order and escalate it to a level one technician if a problem cannot be resolved within ten minutes.
Level one technicians usually work on the problems that require opening up the computer case.
Level two technicians usually respond to the “down calls” as they may be able to resolve them faster.

Level two technicians are often referred to as “incident screeners,” and level one technicians are often referred to as “product specialists.”

Answers Explanation & Hints:

Call centers sometimes have different names for level one and level two technicians. Level one technicians might be known as level one analysts, dispatchers, or incident screeners. Level two technicians might be known as product specialists or technical-support personnel.
The level two technician is usually more knowledgeable than the level one technician is about technology, or has been working for the company for a longer period of time. When a problem cannot be resolved within a predetermined amount of time, the level one technician prepares an escalated work order.

Document the reason the customer called and create a support ticket.
Inform the customer of the need to call back later.
Escalate the customer to a level two technician.
Ask the customer further questions to diagnose and attempt to fix the problem.

Place the customer on hold until the customer has time to cool down.

Answers Explanation & Hints:

When a customer contacts a call center, the level one technician should always create a ticket and document the problem that the customer is experiencing. If the level one technician is unable to provide assistance, the technician should escalate the ticket to a level two technician.

remotely updating drivers and software on customer computers
prioritizing incoming calls according to their severity
gathering customer information to initiate a work order
escalating a trouble ticket to a higher level technician

gathering diagnostic information from a customer computer

Answers Explanation & Hints:

Level two technicians are primarily tasked with receiving and working on escalated work orders. Their tasks involve using remote access software to connect to the computer of a customer to perform maintenance and fixes.

proper documentation procedures
an admission of guilt
collected evidence
expert testimony

Answers Explanation & Hints:
A chain of custody requires accurate and thorough documentation to track the collected evidence.

acceptable
ethically wrong but legal
illegal but ethical

ethically wrong and illegal

Answers Explanation & Hints:

It is not permissible to install, copy, or share digital content (including software, music, text, images, and video) in violation of copyright and software agreements or applicable laws. This is legally and ethically wrong.

Tell the customer to install 2 GB of DDR3 PC3-10600 RAM.
Explain that the original technician is no good and the supervisor will be told.
Suggest that the customer purchase a new computer.

Confirm the issues and give detailed instructions to solve the problem.

Answers Explanation & Hints:

When dealing with customers, a technician must show professionalism in all aspects. When explaining the solution to solve the problem, a technician should provide a simple step-by-step process of instructions. The technician should speak in plain terms and avoid the industry jargon.

Explain to the customer that it is a simple task and ask the customer to try it again.
Ask the customer to find someone with more experience to perform the task.
Tell the customer that another technician will explain the task .

Determine whether the customer would prefer to receive the instructions in another form, such as emailed, illustrated written instructions.

Answers Explanation & Hints:

When providing a solution to solve a problem, a technician should prepare to explain alternative ways that the technician can help the customer, if necessary, such as emailing information, faxing step-by-step instructions, or using remote control software to solve the problem.

Call the employee and apologize for the delay in repairs and request the administrator password over the phone.
Shutdown the laptop and email the employee with a request for the administrator account password of the supervisor.
Call the employee and ask the employee to come to the IT department to enter the necessary credentials.

Shutdown the laptop, boot it from a bootable CD/USB, and modify the system files to complete the repair.

Answers Explanation & Hints:

The employee may have dropped off the laptop expecting repairs using the local user account. It is important to get permission from the customer before accessing other computer accounts, including the administrator account. If private information, such as usernames and passwords are being collected, it is important to keep them as confidential as possible.

Data that is collected by businesses to track the digital behavior of consumers.
Data that is collected from servers and web browsers using cookies in order to track a consumer.
Data that is collected by businesses to distinguish identities of individuals.

Data that is collected from servers and websites for anonymous browsing.

Answers Explanation & Hints:

Personally identifiable information (PII) is data that could be used to distinguish the identity of an individual, such as mother’s maiden name, social security number, and/or date of birth.

Windows 7 32-bit
Windows XP 64-bit
Windows 7 64-bit
Windows Vista 64-bit

Windows 8 64-bit

Answers Explanation & Hints:

Neither Windows XP nor Windows 7 32-bit can be upgraded to Windows 8.1 64-bit. A 32-bit operating system cannot be upgraded to a 64-bit operating system. A Windows XP system cannot be directly updated to Windows 8.1. In either of these cases, a clean installation must be performed.

32-bit Windows Home
32-bit version of Windows 10 Pro
64-bit version of Windows 10 Pro
64-bit version of Windows Home

64-bit version of Windows 10 Enterprise

Answers Explanation & Hints:

Windows Home, Windows XP, and Windows Vista are not supported in the upgrade path to Windows 10. The 64-bit version of Windows 10 Enterprise cannot be downgraded to Windows 10.

Create a System Repair Disc and restore the image.
Press the F12 key during the boot process and start the computer in Safe Mode.
Boot from a Windows 7 installation media and access the System Restore utility.

Access the Control Panel and choose Restore Files from Backup from the System and Security menu.

Answers Explanation & Hints:

There are many reasons that could cause a PC not to start, including hardware failure, MBR corruption, a hardware driver that was not installed properly, etc. One approach for PC troubleshooting is to boot the PC with a Windows 7 installation DVD and use the System Restore utility to restore the system. To access Safe Mode, we need to press the F8 key (not the F12 key). The other two options assume that the PC can start.

The OS will always make use of all the RAM available.
The OS will run correctly.
The OS can address more than 128 GB of memory.

This combination will provide better security.

Answers Explanation & Hints:

A 32-bit operating system can run on a x64 architecture, but it will not be able to use more than 4 GB of the system memory. A 64-bit OS includes features that provide additional security.

128

Answers Explanation & Hints:

Master boot record (MBR) is the boot sector standard that supports a maximum primary partition of 2TB. MBR allows four primary partitions per drive. The globally unique identifier (GUID) partition table standard (GPT) can support enormous partitions with a theoretical maximum of 9.4ZB (9.4 x 10 to the 24th bytes). GPT supports a maximum of 128 primary partitions per drive.

Ntoskrnl.exe
Sysprep.exe
Unattended.bat

Windows Easy Transfer

Answers Explanation & Hints:

When a base installation of an OS together together with applications is being performed, some computer and user specific information is included. This includes such items as SID, user accounts, and time zone. Before an image for deployment is finally created, the specific information must be removed. The Microsoft System Preparation (sysprep.exe) tool can be used for the task.

The code in the boot sector is executed and the control of the boot process is given to Windows Boot Manager.
WINLOGON.EXE displays the Windows Welcome screen
NTOSKRNL.EXE starts the login file called WINLOGON.EXE.
The Windows kernal takes over the boot process.

to attack other computers
to gain access to the restricted part of the operating system
to record any and all keystrokes
to transmit viruses or spam to computers on the same network
to withhold access to a computer or files until money has been paid

Answers Explanation & Hints:
Botnets can be used to perform DDoS attacks, obtain data, or transmit malware to other devices on the network.

biometric scanner
data wiping software
degaussing equipment
EFS encryption
multifactor erasure

Answers Explanation & Hints:
Data wiping software overwrites data multiple times. A degaussing wand or degaussing device uses magnetism to destroy data on a hard drive.

Ease of Access
Hardware and Sound
Network and Internet
Personalization
Programs

User Accounts

Answers Explanation & Hints:

The User Accounts Windows Control Panel is used to create and manage local user accounts and configure passwords for each account. The Personalization Windows Control Panel is used to access the Screen Saver Settings window where the computer can be configured to display the logon screen if there is no use for a preconfigured amount of minutes.

Check for the latest OS patches and updates.
Document the problem and the procedures performed to solve it.
Talk with the user to determine the cause of the problem.

Gather information from a number of sources to clearly identify the problem.

Answers Explanation & Hints:

After resolving a computer problem, the next step is to verify full functionality by ensuring that the OS is up to date and by testing the operation of the computer and the network that it is connected to. Documenting the issue and solution is the final step, whereas gathering information from the user and other sources are earlier steps in the troubleshooting process.

Test the theory to determine cause.
Identify the exact problem.
Establish a plan of action.

Document findings and outcomes.

Answers Explanation & Hints:

There are six steps in the troubleshooting process. 1. Identify the problem. 2. Establish a theory of probable cause. 3. Test the theory to determine cause. 4. Establish a plan of action to resolve the problem. 5. Verify full system functionality.

6. Document findings.

network policy
least privilege
audit
password

Answers Explanation & Hints:
Users should have access to information on a need to know basis. When a user moves from job role to job role, the same concept applies.

DoS
rootkit
Trojan

spoofing

Answers Explanation & Hints:

A proxy Trojan is a type of malware that uses one computer as a source device to launch attacks to other devices. Malware evolves quickly so it is important to obtain the most recent antimalware updates as a protective measure.

Using a standard account with limited permissions, use the Run as Administrator option to perform the task that requires elevated privileges.
Log off the computer and then log in with an account with administrator privileges.
Prevent the computer from contacting the network authentication server by disabling the network card and then log in with an administrator account.

Ask the current user to log off, restart the computer, and then log in with the administrator account.

Answers Explanation & Hints:

In addition to nontechnical users having a standard user account, it is also a best practice to make technical staff use a limited account. Then when an administrative task is needed, the technician uses the Run as Administrator option and provides the appropriate credentials of an account that has elevated credentials for the one task.

Reset this PC.
Restart the Windows Update services.
Uninstall and reinstall the device using device manager.
Restore using Sysprep.

Reset this PC.
Uninstall and reinstall the device using device manager.
Restart the Windows Update services.
Restore using Sysprep.

Use Restore Point.
Use Advanced Start-up.
Restart the Windows Update services.
Uninstall and reinstall the device using device manager.

Delete all the files in C:\Windows\SoftwareDistribution folder and restart the PC.
Perform a repair of Windows using Installation media.
Restart the Windows Update services.
Uninstall and reinstall the device using device manager.

Delete all the files in C:\Windows\SoftwareDistribution folder and restart the PC.
Restore using Sysprep.
Restart the Windows Update services.
Uninstall and reinstall the device using device manager.