An information system (IS) collects, processes, stores, analyzes and disseminates information for a specific purposes. It has been said that the purpose of information system is to get the right information to the right people, at the right time, in the the right amount and in the right format. Because information systems are intended to supply useful information, we need to differentiate between information and two closely related terms: data and knowledge.
Decision support systems (DSSs) combine models and data in an attempt to analyze semi-structured and some unstructured problems with extensive user involvement. Models are simplified representations or abstractions, of reality. DSSs enable business managers and analysts to access data interactively, to manipulate these data, and to conduct appropriate analyses. Decision support can both enhance learning and contribute to all levels of decision making. DSSs also employ mathematical models. Finally, they have the related capabilities of sensitivities analysis, what-if analysis and goal-seeking analysis.
There are various types of decision support systems including communication-driven DSS, data-driven DSS, document-driven DSS, knowledge-driven DSS and model-driven DSS. The company that we have selected, Trivago uses two of the types of DSS that are mentioned above, which are knowledge-driven DSS and model-driven DSS. These systems provide recommendation and/or suggestion schemes which aid the user in selecting an appropriate alternative to a problem at hand. Knowledge-driven DSS are often referred to as management expert systems or intelligent decision support system. They focus on knowledge and recommend action to managers based on an analysis of a certain knowledge base. Moreover, it has special problem solving expertise and are closely related to data mining. The underlying model that drive the DSS can come from various discipline or areas of specialization and might include accounting models, financial models, representation models and optimization models. With model drive DSS the emphasize is on access to and manipulation of a model, rather than data. For example, it uses data and parameters to aid decision makers in analyzing a situation. These systems usually are not data intensive and consequently are not linked to very large databases. Managers and staff members use it to provide solution to queries or problems.
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