What are made up of employees from about the same hierarchical level but from different work areas who come together to accomplish a task?

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Option 3 : Cross-functional

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15 Questions 15 Marks 10 Mins

The correct answer is Cross-functional.

Key Points

Cross-functional teams
- It is a group consisting of people from different functional areas of the company – for example, marketing, product, sales, and customer success.
- These can be working groups, where each member belongs to their functional team as well as the cross-functional team, or they can be the primary structure of your organization.
- Cross-functional teams are employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task. Hence, Option 3 is correct.
- Cross-functional teams are growing in popularity because of an increased demand from customers to provide a consistently personalized, high-touch customer experience. Some of the benefits of cross-functional teams include:
- It improved coordination across functional areas
- It increased innovation in product and process
- It reduced cycle times for key customer touchpoints

Additional Information

Work-related Behavior	It is the behaviour one uses in employment and is normally more formal than other types of human behaviour.
Problem-solving	is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution.
Self-managed	A self-managed work team is a small group of employees who take full responsibility for delivering a service or product through peer collaboration without a manager's guidance.

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