1 2 3 4 Problem Solving and Decision Making 5 Management, Decision Making, and Problem Solving 6 Steps in Problem Solving 7 The Decision-Making Model 8 Decision-Making Styles 9 Types of Decisions Programmed Decisions Nonprogrammed Decisions 10 Decision-Making Structure 11 Decision-Making Models 12 Which Decision Model to Use 13 Decision-Making Conditions 14 Decision-Making Conditions Continuum 15 Potential Advantages and Disadvantages of Using Group Decision Making 16 When to Use Group or Individual Decision Making 17 Define the Problem or Opportunity 18 Set Objectives and Criteria 19 Generate Creative Alternatives 20 Stages in the Creative Process 21 Characteristics of Useful Information 22 Group Decision-Making Techniques That Foster Creativity 23 Generating Creative Alternatives 24 Generating Creative Alternatives 25 Responses That Kill Creativity 26 Analyzing the Feasibility of Alternatives 27 Cost-Benefit (Pros and Cons) Analysis 28 Plan, Implement, and Control 29 Decision Tree Exhibit 4–11 30 Situational Management: Decision Making 31 Situational Management: Decision Making (cont’d) |