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“I have set my sights on this role within the NHS for some time now and have thoroughly researched the organisation and the role to make sure I can perform to the high standards required. I believe I can strive to achieve the NHS values and standards it sets itself and I am extremely passionate about patient care. There are many different roles within the NHS, and I feel my job would be to help the wider team achieve the goals that the NHS sets itself. Despite the NHS often coming under pressure from external factors, I have heard nothing but great things about the staff, the organisation as a whole, and the tireless work everyone continues to carry out for its patients. I enjoy working in a challenging environment and feel strongly I can cope with the pressures of the role. I believe that, if I am given the opportunity to work within the NHS in this role, you will be pleased with my performance and contribution to the organisation as a whole.”
“The qualities I have are many and varied, including an ability to work hard under pressure, a desire to provide a quality service, and a passion for delivering outstanding patient care. I am a hard worker, and someone who enjoys working as part of a team to achieve a common goal. I enjoy being busy at work, and I have a flexible approach that means I am able to cover extra shifts and help out at short notice as and when required. I am a compassionate person who believes that everyone should receive the same level of treatment and the same quality service, regardless of who they are. I can also be trusted with confidential information and I fully understand the external pressures the NHS are under. Decisions that may be made within the NHS at times may not be popular amongst staff or patients, but they are done for the wider good of the organization. Finally, I am a loyal and committed person who will work hard to learn the role quickly with a view to carrying out my role with consistency, professionalism and with a focus on quality patient care.”
“Everyone in the NHS is working together as one and there is a long-term plan in place to make sure the NHS is fit for the 21st century. Essentially, the NHS is looking to boost ‘out-of-hospital’ care, reduce pressure on emergency hospital services and staff, give people more control over their own health, digitally-enable primary and outpatient care whilst also moving to an Integrated Care System across the board. Of course, another key goal of the NHS is to make sure you are getting the most out of taxpayers’ investment in the NHS. There is also a Health Systems Support Framework in place which incorporates a Five Year Forward View. Local health systems will need to move to a more proactive joined up care system which is wrapped around patients, as opposed to being an entirely reactive system.”
“In my previous job, I was responsible for delivering a difficult time-sensitive project for my line manager whilst working as part of a team. It was my job to convince the team that my proposed method of working was the most effective. The majority of the team were opposed to my methods and they made their feelings clear within the initial team briefing. Despite this, I was still confident that my method would work, and therefore I decided to change my approach to sell my ideas to the team. I took the time to sit down privately and individually with each member of the team to explain my idea. I felt this approach would be more effective, simply because it is easier to sell an idea to individuals than a group of people. The end result was a success. I eventually got everyone within the team onboard and the project was delivered successfully, and on time.”
“In a previous job, a clearly upset and distressed customer came into the store to complain about how she had been mistreated by a member of our staff. It was my job to ensure the customer was OK, investigate the issue and also resolve it to the satisfactory for the customer whilst operating within company guidelines. I sat the customer down, made sure she was comfortable before asking her to explain the situation to me. She explained a member of staff had shouted at her unnecessarily whilst she was parking her car in the company car park and she felt threatened by his behavior. After investigating the complaint thoroughly, I reported the member of staff to my head of department, apologized to the customer and took steps to make sure the situation did not happen again. When the customer arrived home, I telephoned her just to make sure she was still OK. The end result was the customer was looked after following the initial upsetting situation and I managed to make sure the same situation did not ever happen again.”
1). Why do you want to work in the NHS? 2). What qualities do you have that would be a good fit for the NHS? 3). What do you know about the NHS? 4). Do you have any knowledge of NHS systems or processes? 5). Describe a situation when you had to make a tough or difficult decision? 6). What, in your opinion, is the best thing about the NHS? 7). Can you give an example of when you achieved an NHS value in your career? 8). If a patient starts shouting at you, how would you deal with the situation? 9). How do you feel this about seeing unpleasant sights? 10). What is the NHS long-term plan and how do you think it would impact on your role? Get more FREE Interview Training at: www.PassMyInterview.com
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