Every business is able to deliver its goods or services to its customers because of its business processes. There are many types of business processes to optimise, but the first step in being able to is to answer, “What is a business process?” Show
Here, we will outline what business processes are, share their importance, and help to better understand the different types through definitions and examples. We’ll also touch on how automation tools can help you overcome inefficiencies that often plague business processes. You’ll better understand how automation can help streamline processes, increase transparency, improve compliance, and more. Coming Up1. What is a Business Process? 2. Why is Business Process Important? 3. What are the Benefits of Business Process 4. What are the Steps in the Business Process Lifecycle? 5. What is an Example of a Business Process? 6. What are the Types of Business Process? 7. Business Process vs. Business Procedure and Business Function 8. What are the Essential Attributes and Components of a Business Process 9. What are Terms Related to a Business Process? 10. What are the Benefits of Business Process Software? 11. Wrap Up What is a Business Process?In the most simplest of terms, a business process is a set of steps taken to achieve an outcome. The outcome could be to deliver a product, assemble a product, bring on new employees, pay invoices, or anything else of this sort. For a business process to be completed, it’s common for many people to be involved. The process can be broken down into each task, and each task is generally assigned to its respective stakeholder. Each step or resource needed for completion is considered an input. The end result is the output. The concept of a business process can be dated back to Adam Smith, in the same year that America signed the Declaration of Independence (1776). Since then, this concept has evolved to be the focus of many who study operations, management, and business. With the aid of technological solutions like automation, business processes no longer have to be performed manually. Automation has allowed for a reduction in errors, an increase in speed, and an easier way to manage and measure business processes. Why is Business Process Important?Although it may at first seem cumbersome to delineate and organize business processes, it ends up being in the best interest of everyone involved (from business owners to customers and those in between). Business processes help to ensure that resources are being allocated as efficiently as possible. Business processes also streamline activities. What are the Benefits of Business ProcessAny activity that requires inputs in sequential steps to obtain an output is a process. Life is filled with processes, but within business, measurement and management of such activities will certainly impact the bottom line. Beyond the bottom line, both customer and employee satisfaction are affected by business processes and how they are carried out. Benefits of business processes are wide-ranging and include:
What are the Steps in the Business Process Lifecycle?No matter where you stand in your business’ lifecycle, you can implement the following steps to create a business process. By doing so, you’ll be empowering your team with a roadmap, your managers with oversight, and your customers with a clear understanding of what they can expect from your business. Here are the 7 steps to follow:
What is an Example of a Business Process?To best understand, “What is a business process,” it’s helpful to have a concrete example. Out of the countless business processes to choose from, let’s take a look at one that has immense financial implications for a business–invoice processing. Businesses receive invoices from vendors, be it suppliers, service providers, and the like. It’s in everyone’s best interest to pay invoices on time to maintain good relationships and maintain proper financial records. Invoice processing often looks like this:
Experts have estimated that paper-based invoice processing costs anywhere from $12-$30 to process, which includes the human labor involved. Automation solutions can expedite invoice processing with accuracy and reduce this expense. What are the Types of Business Process?Business processes come in different shapes and sizes, depending on their intended purposes. When approaching, designing, and optimizing processes, it can be of use to approach them within their categories. Operational ProcessOperational processes (core business processes) are those that bring direct value to customers and the company itself. They are the processes that directly create revenue. Examples include: product manufacturing, order to cash process, and delivering products to customers. Supporting ProcessCore business processes are rarely completed in isolation. Supporting processes help to ensure that operational processes are carried out as planned. These types of processes are those that take place in departments like: accounting, call centers, sales, human resources, marketing, and technical support. Management ProcessAmongst the layers of supporting and operational processes, management processes exist to make sure that rules and procedures are being upheld. These processes monitor, measure, and report. They include things like: budgeting and governance. Business Process vs. Business Procedure and Business FunctionBusiness process management is filled with some terms and concepts that sound similar but are nuanced. To help clarify, let’s define a business procedure and business function to distinguish them from a business process.
What are the Essential Attributes and Components of a Business ProcessFor a business process to be designed ideally, there are four essential components. These are:
What are Terms Related to a Business Process?Automation solutions and automation software help to streamline and optimise business processes. In this endeavour, there will be other related key terms worth noting and addressing. Let’s take a quick look:
What are the Benefits of Business Process Software?Business process software and process automation tools are purposefully designed to be goal-oriented and data-driven solutions. There are an array of benefits that business process software delivers to an organisation of any size. Consider these stand-out upsides of implementing business process automation:
Organisations around the world are filled with their own set of business processes. Business processes are what allow inputs to be transformed into outputs that deliver value to customers and generate revenue. Now that you know how to answer, “what is a business process?”, your next step is to dive deeper into how automation solutions can be used to optimise business processes. Page 2Reporting often relies on "data pipelines" to collect, combine and transform source data. With 62% of people relying on others to supply their data, here are 10 data sourcing best practices. The 10 practices, explained in more detail below include: 1. Letting the desired business outcome dictate what data you need. 2. Profiling your data. 3. Getting as close to the source as possible. 4. Consolidating sources and keeping it simple. 5. Setting and managing data quality expectations. 6. Catching issues early in the data journey. 7. Measuring and acting on data quality issues. 8. Embracing change. 9. Implementing change management controls. 10. Allowing for data collaboration - in a controlled way. Data Source MeaningBefore we get started on best business practices for reporting and data, let’s take a look at the data sourcing definition. If you’re wondering, “what is data sourcing?” the answer first comes from defining a data source. A data source is where that data that is being used to run a report or gain information is originating from. For a database management system, the source is the database. For computer programs, the data source is a spreadsheet, XML file, data sheet or hard-coded data within the program. Depending on the computer system or program, data sources will differ. When it comes to data warehousing, a primary concern for the accuracy of information is where the data comes from. In such cases, and to help businesses run more efficiently, it is imperative that data is accurate, clean and properly protected. Data sourcing is the first step in any data warehousing project because without the data, you can’t do anything. After devising the right plan to obtain accurate information (data), the next step is to figure out how to store it consistently and in the same format so that when you run reports, you will be able to receive the right outcomes for decision-making. 1 - Let the desired business outcome dictate what data is requiredThe term most suitable to this topic would be 'Analysis Paralysis'. Companies often over-analyse their data sourcing issues, so-much so they forget to act. Another common issue is when the data determines what reporting you produce. This dynamic should be the other way round. The desired business outcome for reporting must be the starting point in determining:
Companies must focus on data sourcing activities that have the most impact. To do this, you need to have a clear and concise understanding of the desired business outcomes. Our data sourcing recommendations:
2 - Profile Your DataDo the providers of your source data know who you are? Do they understand (or even care) what you intend to do with their data? It's OK (and normal) if the answer to these questions is NO. Finding the provider of the data is step one. Once found, you will need to ensure that the data you are sourcing has the profile that meets your needs. That is, the structure, granularity, age, frequency and availability of the data. One company we worked with had requested a daily extract from their general ledger. After working their way to the front of their IT queue, the day finally arrived - a GL extract was now available each morning. Unfortunately, the extract was not granular enough for the transactional level insights required. When it comes to data sourcing, you must communicate with the providers of the data. Take the time to ensure the data provider can answer critical questions like:
Doing this early on can also help mitigate risks around data quality. Our data sourcing recommendations:
3 - Get as close to the original source as possibleIt is common to source data from another report or spreadsheet - which is being prepared manually. For example, a sales performance report may rely on sales data prepared manually by other members of the finance team. Each instance of manual intervention introduces risks to data quality. Inconsistent or erroneous upstream processing can have unexpected consequences for your reporting, While you may sometimes not have a choice, it is always worth taking the time to survey what data is actually required for your reporting. This may highlight opportunities to remove manually prepared data sources or switch to system extracts. Our data sourcing recommendations:
4 - Keep it simple and consolidate sources. Avoid the temptation to hoard data.The principle of hoarding extends to data. Companies often duplicate data sources. They also have a tendency to collect and store all data "just in case" they ever need it. For example, a finance staff member enquires about data relating to sales for individual channels. They are told that data is available across several extracts. In addition to the data they require, these extracts also contain information relating to inventory and taxes. Instead of focusing on what is really needed, the staff member attempts to accommodate all of the data that is made available. As the volume and variation of data increases, so does the complexity, effort required and the general level of headaches. Our data sourcing recommendations:
5 - Set and manage expectations around data quality.Some data, as you’d expect, is more important than other data. The tolerance for error will differ from report to report. Your data sourcing must be lead by where the focus of your audience lies. For example, management may focus on a particular ration, movement or comparison in your report. Ensuring the supply of high quality data to these specific areas of interest is paramount. It is critical that you understand the decisions that are being made from your reporting. This will allow you to determine the potential business impact of data quality issues. Ultimately, this will allow you to prioritise your data sourcing efforts. Our Recommendations:
6 - Catch data quality issues as early as possible.The cost of data issues increases the further the data has moved along the supply chain. A common phenomenon observed is the 1-10-100 rule. That is, a data issue will cost:
The 1-10-100 rule is highly relevant for data sourcing. This is because data is often transformed several times during its journey. The effort to unravel these transformations late in the journey can be substantial. Start by defining the business impact of potential data issues. Next, identify metrics to measure the quality of data along its journey. Finally, implement controls as early as possible into the data journey. Our data sourcing recommendations:
7 - Measure and act on data quality issues.After you identify potential data quality issues, you must start measuring for quality. This will help ensure you alert to errors and can act on them going forward. Create metrics to increase the visibility and oversight for data quality issues. You will also need a way to ask simple questions when collecting data such as:
The purpose of these measures is to catch errors and allow for corrections to your data. Recurring data quality issues will need an automated solution for cleansing the data. Our data sourcing recommendations:
8 - Expect and embrace change.The landscape you are operating in will most likely change. Examples of changes that impact data sourcing include:
The direct impact of such changes is often changes to source data and evolving needs for reporting (outputs). For example, a management restructure may result in a new business hierarchy. As a result, KPI reporting will need to adapt to the new hierarchy. Whilst nobody posses a crystal ball, we should all expect and prepare for change. Reporting is undermined when it is not able to react to changes. Likewise, rigid and brittle data collection and processing can be the achilles heal for a finance department. Our Recommendations:
9 - Establish change management controls and encourage knowledge transfer to simplify changes.Having accepted and embraced the likelihood of change, what happens when it is time to act? In particular, how will you ensure changes don't result in data quality issues? The answer lies in good planning and change management practices. For example, imagine your company changes its CRM, a key data source for your reporting:
It is imperative that you embed controls for managing change. You must also ensure stakeholders have easy access to the knowledge they will need to implement changes. Staff must first be able to understand the data supply chains used for reporting. Next, those with permission should be able to make changes and have them reviewed and approved by stakeholders. These changes must also be documented for future knowledge. Our data sourcing recommendations:
10 - Create a controlled and audit-able environment for business users to adjust or manipulate data for reporting.Collaborative data analysis is a double edged sword. Human expertise and experience, when introduced into reporting, ensures relevancy of the reports. That said, the more people involved, the greater the risk of data quality issues. Recurring data quality issues resulting from human error will reduce the impact of your reporting. The alternative - a "black box" reporting environment, void of collaboration, is simply too rigid. You must have a balanced approach to data sourcing. The focus must be on facilitating human interaction in a controlled and auditable manner. Ensure that staff can access data at controlled points in the supply chain. When they do access data, create discrete ways for adjustments and manipulation that are:
Doing so will allow you to achieve the best of both worlds in your data analysis and reporting. Our Recommendations:
You can watch a recording of a webinar that we presented on data sourcing best practices below: (How to source good data from SolveXia) Page 3Account reconciliation is a mandatory business process. While every business has its procedures, it follows a pretty standard process of matching transactions across ledgers and bank statements to ensure financial accuracy of accounts. Reconciliation tools help teams maximise their productivity and save time in what would otherwise be a very timely process of account reconciliation. But, how do you find the tool that is right for your business? It begins by understanding what account reconciliation software is and then comparing the features/pricing of the best tools on the market. This guide aims to help you cover all the bases! Table of Contents1. What is Account Reconciliation Software? 2. What Features Should Be Included? 3. Making a Choice: 5 Best Reconciliation Tools 4. Benefits of Automation Reconciliation Software 5. Wrapping Up What is Account Reconciliation Software?Bank account reconciliation software centralises the financial close process and automates it for businesses. The software pulls data from the general ledger and compares it to bank statements and invoices to quickly reconcile accounts. Then, the software allows the preparer to electronically sign off upon completion and send it over to the approver for a final review. Once it’s approved, the software stores the data in the centralised database and provides your business with a secure audit trail. Most software systems allow for teams to upload supporting documents, view company policies, electronically sign off on reconciliations and leave comments, if needed. It also allows for controls to be set up so that processes are gated between employees for audit and compliance requirements. Additionally, the tool may provide users with a dashboard or a visual representation of current financial standing. What Features Should Be Included?When looking for reconciliation software tools, you’ll want to make sure the following features are included:
Making a Choice: The 5 Best Reconciliation ToolsChoosing the right reconciliation tool means considering both the upsides and the downsides. Let’s take a look at what some of the best tools on the market have to offer. SolveXia:SolveXia is a Digital Work Platform for Finance Automation. Many organisations use SolveXia to automate their account reconciliations, with a critical benefit being significant (10x) gains in team productivity. SolveXia’s enterprise-grade automation suite provides data processing, reporting, data persistence, audit trails and more. It can pull information from your general ledger and disparate data sources like banks, suppliers and more to reconcile your accounts quickly. SolveXia is powerful with an ability to ingest data in any format and perform complex data matching. Your team can instead spend their time analysing and investigating exceptions rather than manually preparing data for the reconciliation. The software will also provide alerts and notifications for variances and exceptions and allow for workflow for staff, to correct and adjust for exceptions. SolveXia runs securely on the cloud and can seamlessly integrate into your current set-up. The software can be up and running fast, in less than 30 minutes, with the ability to add new users instantaneously, and can be managed and updated without tech support or coding. If you need to run SolveXia in-house and host it internally, that is also an option, but not a necessity. Furthermore, SolveXia is uniquely extensible, with an ability to automate any data-intensive Finance task or workflow. What sets SolveXia apart most from other tools is it is more extensible than financial close vendors because it has data transformation and enrichment capabilities. You go beyond just your GL or Bank data and produce analytics using more integrated data, for example, overlap with rebates and commission calculations or management dashboards. You can request a free SolveXia demo and get a customised quote to meet your business needs. Xero:Xero’s online accounting software allows you to see your cash flow in real-time through an easy-to-use interface. Some of its features include bank reconciliation, online accounting, invoicing, tracking inventory and paying bills. It also provides your team with reporting and links to all transactions. Xero can be accessed from anywhere with an internet connection and uses encryption to secure your data. The tool is well-made for mid to large-sized businesses. One of its most significant advantages is that it has unlimited users on every plan. In contrast, many other software tools will require a minimum amount of users and can cap maximums. Users can try Xero with a free trial and begin paying for a plan for as low as $27.50 a month. Blackline:Blackline is a cloud financial close software system that aids in supporting continuous improvement in your business. Blackline has features that cover: financial close process management, including reconciliations and accounting automation. You can set up approval and review processes to ensure that your global company’s financials are accurate across different currencies and geographies. Blackline has helped businesses comply with industry regulations because of its capability to hold a massive amount of data and store information in various formats. To learn more about pricing, you have to get in touch with their team. Bank Rec:Treasury Software’s product Bank Rec reconciles accounts automatically through transaction management. You can set up matching rules and allow the system to do the work so your team can focus on human analytical tasks and decision-making. Unmatched records will get rolled forward until they find their match. Some of the tool’s features include: identifying, tracking and resolving matches, recording type classification, importing and automation and high-speed matching of accounts. With Bank Rec, there are no set-up fees, and the product can be paid for monthly through a subscription model starting at $99.95/month or purchased entirely upfront. Either way, you can include five users. ReconArt:Like SolveXia, ReconArt is entirely web-based and can be hosted on-site, if desired. ReconArt is reconciliation software that helps businesses with bank reconciliation, credit card reconciliation, balance sheet reconciliation, financial close, accounts reconciliation, variance analysis, journal entry and intercompany reconciliation. You can purchase ReconArt with five minimum users starting at $1,500 a month. Unlike SolveXia, ReconArt is a software system designed for the single solution of reconciliation. SolveXia offers more automation benefits beyond reconciliation. Benefits of Automation Reconciliation SoftwareAccount reconciliation software saves your team time. More than saving time, it offers many necessary businesses like providing consistency, accuracy and clarity plus it reduces compliance risk, which can ultimately save you money, prevent fraud and maintain your entire company’s reputation. Here’s a look at some of the significant benefits of account reconciliation software.
Ultimately, any business will have to perform financial close and account reconciliations. As a public company, these processes are highly regulated, and if done incorrectly, could cost you your business. For small and large companies alike, performing accurate reconciliations can reduce fraudulent charges and help identify mistakes in financial processes. Having an up-to-date view of your business’ cash flow is directly correlated to making wise business decisions. All in all, using an account reconciliation tool will save your team time, allow every person to understand their role and responsibility better, and provide you with a convenient and secure location to store recorded financial history. |