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In health care, the days of business as usual are over. Around the world, every health care system is struggling with rising costs and uneven quality, despite the hard work of well-intentioned, well-trained clinicians. Health care leaders and policy makers have tried countless incremental fixes—attacking fraud, reducing errors, enforcing practice guidelines, making patients better “consumers,” implementing electronic medical records—but none have had much impact.
It’s time for a fundamentally new strategy. At its core is maximizing value for patients: that is, achieving the best outcomes at the lowest cost. We must move away from a supply-driven health care system organized around what physicians do and toward a patient-centered system organized around what patients need. We must shift the focus from the volume and profitability of services provided—physician visits, hospitalizations, procedures, and tests—to the patient outcomes achieved. And we must replace today’s fragmented system, in which every local provider offers a full range of services, with a system in which services for particular medical conditions are concentrated in health-delivery organizations and in the right locations to deliver high-value care.
The strategy for moving to a high-value health care delivery system comprises six interdependent components: organizing around patients’ medical conditions rather than physicians’ medical specialties, measuring costs and outcomes for each patient, developing bundled prices for the full care cycle, integrating care across separate facilities, expanding geographic reach, and building an enabling IT platform.
The transformation to value-based health care is well under way. Some organizations, such as the Cleveland Clinic and Germany’s Schön Klinik, have undertaken large-scale changes involving multiple components of the value agenda. The result has been striking improvements in outcomes and efficiency, and growth in market share.
In health care, the days of business as usual are over. Around the world, every health care system is struggling with rising costs and uneven quality despite the hard work of well-intentioned, well-trained clinicians. Health care leaders and policy makers have tried countless incremental fixes—attacking fraud, reducing errors, enforcing practice guidelines, making patients better “consumers,” implementing electronic medical records—but none have had much impact.
A version of this article appeared in the October 2013 issue of Harvard Business Review.
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Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and... Learn more
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Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and... Learn more
Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and... Learn more
ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days'... Learn more
TextMagic is a cloud-based bulk SMS service for small and midsize businesses that is able to send notifications, alerts, reminders and promotion messages via text messages. The web interface allows businesses to upload contact... Learn more
Mailchimp is a web-based marketing automation service with millions of users worldwide. The application allows users to share newsletters on various social networks and track customer engagements. The application provides tools... Learn more
Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with their own... Learn more
The #1 Appointment software to build your business. Get booked & paid 24/7. Manage appointments & packages while on any device. Get a logo, website, online store & branded app to look like the pro you are. Attract new customers... Learn more
Calendly is the world's #1 scheduling tool. From entrepreneurs, to sales teams, to customer success - Calendly is for anyone that schedules meetings. Start by signing up for a free Calendly account. The tool will walk you... Learn more
Doodle is a cloud-based appointment scheduling platform, which helps small to large size enterprises schedule meetings and appointments. The prime features of Doodle comprise of access invitation, calendar management, invite... Learn more
Float is a collaborative resource management software for real-time project planning and task scheduling. Features include an intuitive interface, drag-and-drop features, keyboard shortcuts, reports, and analytics, and editing... Learn more
Marketing 360 is a cloud-based marketing platform suited for entrepreneurs as well as small and midsize businesses. This solution allows organizations to run social media advertising campaigns, conduct search engine optimization... Learn more
YouCanBook.me is a web-based scheduling software designed to help businesses manage customer bookings from a single calendar. Key features include appointment reminders, group scheduling, customizable branding, automated... Learn more
Shortcuts is a cloud-based software suite that offers groups of modules configured for salons, barbershops, spas and schools. It is suitable for single locations and large chains and offers tools for appointment scheduling,... Learn more
Chili Piper is the #1 Meeting Lifecycle Automation platform, helping revenue teams connect with buyers faster and convert more revenue. Instantly qualify, route, and schedule inbound leads with Concierge. Book one-click... Learn more
Vectera is a meeting management solution, which helps businesses streamline processes related to appointment scheduling, video conferencing, communication management and more. The platform enables organizations to create... Learn more
Reservio is a cloud-based appointment scheduling and online booking solution that enables users to create, accept and manage appointments. The solution caters to the needs of nonprofit organizations and small to midsize businesses... Learn more
Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a... Learn more
HireVue is a cloud-based Human Resource Management *HRM) solution that helps businesses functionality to conduct video interviews with candidates. The solution allows job candidates to complete interview questions via an online... Learn more
Joan is a room scheduling and booking solution that helps businesses of all sizes find and reserve available meeting rooms and work desks according to individual requirements. The room grid functionality allows users to view... Learn more
User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through... Learn more
TIMIFY is a cloud-based appointment scheduling solution that helps businesses of all sizes manage reservations, invoicing and point of sale (POS) operations. Employees can utilize a built-in calendar to handle booking requests... Learn more
PlanningPME is a resource management software used worldwide. With an intuitive and easy to use interface, PlanningPME allows you to share information in real time with your teams. Wherever you are, this solution allows you to... Learn more
Hibox Scheduler allows anyone to book a meeting. Hibox Schedule is ideal for sales calls, software demos and more, with integrations include Google Calendar, Outlook/Office 365, Google Meet and Zoom. Other great features include... Learn more
Foore is built for brick and mortar enterprises with the concept of businesses' physical location built into every aspect of the product. A lot of great companies are solving customer communication problem for internet-based... Learn more
Page 14
Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and... Learn more
Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and... Learn more
Marketing 360 is a cloud-based marketing platform suited for entrepreneurs as well as small and midsize businesses. This solution allows organizations to run social media advertising campaigns, conduct search engine optimization... Learn more
Chili Piper is the #1 Meeting Lifecycle Automation platform, helping revenue teams connect with buyers faster and convert more revenue. Instantly qualify, route, and schedule inbound leads with Concierge. Book one-click... Learn more
HireVue is a cloud-based Human Resource Management *HRM) solution that helps businesses functionality to conduct video interviews with candidates. The solution allows job candidates to complete interview questions via an online... Learn more
User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through... Learn more
Page 15
Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and... Learn more
Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and... Learn more
Marketing 360 is a cloud-based marketing platform suited for entrepreneurs as well as small and midsize businesses. This solution allows organizations to run social media advertising campaigns, conduct search engine optimization... Learn more
Chili Piper is the #1 Meeting Lifecycle Automation platform, helping revenue teams connect with buyers faster and convert more revenue. Instantly qualify, route, and schedule inbound leads with Concierge. Book one-click... Learn more
HireVue is a cloud-based Human Resource Management *HRM) solution that helps businesses functionality to conduct video interviews with candidates. The solution allows job candidates to complete interview questions via an online... Learn more
User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through... Learn more
Page 16
Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and... Learn more
Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and... Learn more
ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days'... Learn more
TextMagic is a cloud-based bulk SMS service for small and midsize businesses that is able to send notifications, alerts, reminders and promotion messages via text messages. The web interface allows businesses to upload contact... Learn more
Mailchimp is a web-based marketing automation service with millions of users worldwide. The application allows users to share newsletters on various social networks and track customer engagements. The application provides tools... Learn more
Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with their own... Learn more
Calendly is the world's #1 scheduling tool. From entrepreneurs, to sales teams, to customer success - Calendly is for anyone that schedules meetings. Start by signing up for a free Calendly account. The tool will walk you... Learn more
Float is a collaborative resource management software for real-time project planning and task scheduling. Features include an intuitive interface, drag-and-drop features, keyboard shortcuts, reports, and analytics, and editing... Learn more
Marketing 360 is a cloud-based marketing platform suited for entrepreneurs as well as small and midsize businesses. This solution allows organizations to run social media advertising campaigns, conduct search engine optimization... Learn more
Chili Piper is the #1 Meeting Lifecycle Automation platform, helping revenue teams connect with buyers faster and convert more revenue. Instantly qualify, route, and schedule inbound leads with Concierge. Book one-click... Learn more
Reservio is a cloud-based appointment scheduling and online booking solution that enables users to create, accept and manage appointments. The solution caters to the needs of nonprofit organizations and small to midsize businesses... Learn more
HireVue is a cloud-based Human Resource Management *HRM) solution that helps businesses functionality to conduct video interviews with candidates. The solution allows job candidates to complete interview questions via an online... Learn more
Joan is a room scheduling and booking solution that helps businesses of all sizes find and reserve available meeting rooms and work desks according to individual requirements. The room grid functionality allows users to view... Learn more
User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through... Learn more
PlanningPME is a resource management software used worldwide. With an intuitive and easy to use interface, PlanningPME allows you to share information in real time with your teams. Wherever you are, this solution allows you to... Learn more
Hibox Scheduler allows anyone to book a meeting. Hibox Schedule is ideal for sales calls, software demos and more, with integrations include Google Calendar, Outlook/Office 365, Google Meet and Zoom. Other great features include... Learn more
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