Back to Knowledgebase Solution # 00007774 Scope: ArchiveOne, v6.6 or Answer: SYMPTOMS 'Cannot display the folder. Microsoft Outlook cannot access the specified folder location'. ROOT CAUSE WORKAROUND Option 1: Inhibit the Outlook protocol You will see from the Home Page tab of the Search Archive folder that the website address is appended with the Outlook protocol ('OL=true'). This means that though you are viewing the web page from within Outlook, any retrieved messages will still be displayed in an Outlook window rather than opening in a new web browser page. If you wish, you can choose to inhibit the Outlook protocol. This is a global setting and will thus affect all users. Inhibiting the Outlook protocol will force the retrieved message to display in a web browser in Outlook Web Access (if configured), regardless of whether the user is in Outlook or a web browser. You can do this as follows: 1. On the server(s) where the AOneSearch website is installed, browse to: C:\Program Files (x86)\Barracuda\ArchiveOne\Web\AOneSearch. Now test your retrieval again from Outlook to confirm that this now retrieves in a separate web browser window, rather than Outlook. Option 2: Increase the Outlook retrieve delay Alternatively, you can increase the retrieval delay. This is a global setting and will thus affect all users. This introduces an artificial delay which gives Outlook time to update its cache before ArchiveOne requests Outlook to display the message. This can be done as follows: 1. On the server(s) where the AOneSearch website is installed, browse to: C:\Program Files
(x86)\Barracuda\ArchiveOne\Web\AOneSearch. Now test your retrieval again from Outlook to confirm that the message correctly opens (in Outlook) after the configured delay time. If the message opens successfully, you can test decreasing the delay value gradually to find the optimal level. If the retrieval fails, you may need to increase the timeout value further. RESOLUTION For Outlook 2010/2013, 1. On the File tab, select Account Settings. Retrieve the message again to confirm that this is now successful and the error no longer occurs. Link to This Page: https://campus.barracuda.com/solution/50160000000SwKBAA0 Why am I getting Cannot display folder in Outlook?The “cannot display the folder” Outlook error occurs mostly when you try to open your profile on Microsoft Outlook. It occurs when one of the OST files is corrupt or your PC executes Outlook in compatibility mode. OST files make it possible for users of Outlook to run the program offline.
How do you fix Outlook Cannot open the set of folders?Fix “The Set of Folders Cannot be Opened” Error in Outlook 2016,.... Start Outlook in Safe Mode. ... . Create a New Outlook Profile. ... . Start Outlook from the Taskbar. ... . Use an App Password for Outlook. ... . Install the 64-bit version of Office. ... . Remove your Account from the Mail App. ... . Remove . ... . Repair Outlook Data Files.. How do I give access to a specific folder in Outlook?In the navigation pane, click the folder that you want to share. On the Organize tab, click Permissions. Click Add User, type the name of the user, and then click Find. In the search results, click the user's name, and then click OK.
How do I allocate more RAM to Microsoft Outlook?To increase the size of the memory heap, follow these steps:. Exit Outlook.. Select Start, select Run, type regedit, and then select OK.. Locate and then select the following registry subkey: ... . On the Edit menu, point to New, and then select DWORD Value.. Type SharedMemMaxSize, and then press Enter.. |